JOB TITLE: Bilingual Youth and Family Advocate
Reports To: Director of Advocacy FLSA: Full Time, Non-Exempt
Effective: July 21, 2022
SUMMARY: This position is responsible for the provision of client services, including hospital accompaniment, school accompaniment, police report accompaniment, court accompaniment, and coordination and integration of Signs of HOPE services, for children, youth, parents, and family members impacted by sexual violence. This position supports victims that Signs of HOPE may have served through crisis response services, as well as victims identified and referred through The Embracing Project, Southern Nevada Children’s Advocacy Center (SNCAC), CCSD schools and district personnel, the DCFS Mobile Crisis Team, The Harbor, Clark County District Attorney’s Office-JuvenileDivision, and other entities. The position will also work closely with the counseling program at Signs of HOPE to assign and assist clients who need ongoing case management.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.
•Assistance with overall crisis response to victims of sexual assault by phone and at the hospital and schools.
•Maintain working knowledge of Title IX and assist youth and families understanding their rights and the grievance process.
•Coordinate with K-12 schools to arrange necessary support for youth, such as administrative placements, pressure passes, schedule changes, 504 plan, etc.
•Assist children, youth, and their families with long-term advocacy, safety planning, protective orders, Victim Compensation applications, Confidential Address Program, and referrals.
•Coordinate entry to the S.T.R.O.N.G teen survivor support group and plan/attend the group’s social day and graduation celebration.
•Regular communication with Clark County District Attorney’s Office-Juvenile Division staff advocates regarding assignment of cases and coverage of family court calendar.
•Regular communication with other Signs of HOPE staff, victims and family members for intake, review of services available, update on progress of case, changes in status, and answering questions regarding process of cases and school related needs.
•Develop and build awareness and knowledge of community agencies and resources to enable referral of victims and family members to assure client needs are met while going through a traumatic situation.
•Continue to refine and expand resource information on partner organizations and resources for clients.
•Collect and track data on services provided, client demographics, and other information for grant reporting.
•Assist with providing data and narrative response for reports to funders, granters, and partners
•Regular communication with SANE Nurses, Law Enforcement, School Personnel, and other key partners and agencies. SUPERVISORY RESPONSIBILITIES:No direct reports.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
▪Analytical -Synthesizes complex or diverse information; Collects and researches community resources; Uses intuition and experience to complement resource knowledge.Read and stay up to date on state-of-the-practice advocacy and client services activities and plans.
▪Problem Solving -Identifies and resolves problems in a timely manner, and assists clients in doing so; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
▪Project Management -Develops project/client care plans; Coordinates projects and cases; Communicates changes and progress; Strong communication skills with volunteers, staff and clients, as well as partner agencies.Interpersonal
▪Client and Customer Service -Manages difficult or emotional client and customer situations; Responds promptly to needs; Is attuned to the specific needs within the client community and keeps other agency staff and leadership informed and responsive.
▪Interpersonal Skills -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Maintains excellent collaborative relationships with other SOH staff to assure smooth transitions for clients and volunteers; Remains open to others’ ideas and tries new things.
▪Oral and Written Communication -Able to communicate and understand court document and other materials; Responds well to questions; Participates in meetings; Writes clearly and informatively; Puts out excellent and error free written work product; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback.Self-Management
▪Planning/Organizing -Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
▪Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
▪Quality -Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
▪Safety and Security -Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
▪Dependability -Follows instructions, Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
▪Innovation -Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ buy in.
QUALIFICATIONS:To perform this job successfully, an individual must have necessary knowledge, skills, and abilities, and will have to complete prescribed training programs with Signs of HOPE Advocate University and additional training as identified. Must maintain and have available an active working phone and reliable transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual in English and Spanish required, with strong written communication skills in English.
EDUCATION AND/OR EXPERIENCE: Minimum of a Bachelor’s degree from an accredited four-year college or university in human services, social work, criminal justice, or related field preferable; a minimum of one year in victim related services or family services; or equivalent combination of education and experience.All advocates must complete full 50-hour advocate training and participate in continuing education activities a minimum of 3 times per year. Must maintain compliance with UMC requirements and remain active and updated with the Human Resources Department at UMC.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, stand, and sit; reach with hands/armsand talk/hear. The employee is occasionally required to balance; stoop, kneel, crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level and lighting in the work environment is usually mode